CommerceCleaner data deletion

Write to info@signifer.eu, for example with the subject “CommerceCleaner – data deletion request”. This mailbox is checked regularly. You may also write by post to the address above.

You may make a request even if you only contacted one of our shops or social accounts and have never used CommerceCleaner yourself.

Please provide only details needed to locate your request:

• The platform or contact channel, such as Instagram, Facebook or email.
• Your username on that platform and the brand or account you contacted.
• An approximate date or brief reference to the conversation. An order number only if needed and known to you.
• Whether you mean all identifiable CommerceCleaner data or a particular case, and a contact address for our response.

Do not send passwords, access keys or unsolicited identity document copies. Identity documents are not a general requirement for every request.

Where there are reasonable doubts about identity in a particular case, we may request additional, proportionate information. Using the original contact channel can help establish the connection. We will explain why more information is necessary.

The following manual procedure adopted by the operator applies from 12 November 2026: Baris Bayraktar reviews privacy requests personally. Receipt, scope and the applicable response deadline are recorded in the existing workflow. This is a new procedure, not confirmation of a previous deletion case or technical deletion test.

We assess which data can be linked to you and the specified case. For a deletion request, we distinguish deletable working data from records that must be retained for a specific legal reason. We also consider relevant working copies, reply drafts, recipients and backups.

Where Article 19 GDPR requires notification of recipients, we arrange that notification. Restorations are checked against deletions or restrictions already implemented. You receive a reasoned response about the outcome and any data retained.

Under Article 12(3) GDPR, information about action taken is generally due without undue delay and within one month of receipt. If an extension of up to two further months is necessary, you will be informed within the first month of the extension and reasons. This legal response period is not a promise of immediate technical deletion.

This page provides instructions for a manual request. It neither triggers automatic deletion nor confirms any deletion has already occurred.

The assessment covers CommerceCleaner data under the operator's responsibility, including identifiable social content, case matches, working copies and reply drafts. Server data is backed up daily using Acronis through IONOS. Relevant backup and working copies and service providers are included in the personal assessment. Immediate removal from every backup or a single fixed overwrite period is not promised. Restorations must take account of deletions and restrictions already implemented.

Statutory retention duties or other applicable exceptions under Article 17(3) GDPR may prevent deletion of particular records, such as legally required business documents or data necessary to establish, exercise or defend legal claims. An open service case does not justify unlimited retention of all data. We explain the grounds relevant to your case.

Deleting data from CommerceCleaner does not automatically delete your original message on Instagram or Facebook or all order records in a shop or accounting system. Meta's own deletion options may also be relevant for platform data.

Removing app permissions in the relevant Meta platform settings can limit further access. It does not mean previously stored data has been deleted. Use the contact route above for data already processed.

You may also request access, rectification or, where the legal conditions apply, restriction of processing. The related privacy notice explains purposes, sources, AI assistance and the right to complain.